Customer Service Advisor

Recruiter
HEAD|HUNTED Recruitment Ltd
Location
Norwich
Posted
27 Feb 2019
Closes
27 Mar 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Head Hunted Recruitment are looking for a Customer Service Advisor to join a well known local retail company to assist within the Customer Service department, the Customer Service Advisor is an additional post due to recent growth within the business.

The Customer Service Advisor will have to communicate professionally and efficiently and listen to customers concerns, showing empathy and positivity. You will have exemplary organisational skills and the ability to multitask, dealing with phone calls, emails and instant chats

Responsibilities and Duties:

* Talking to suppliers, manufacturers and customers on the telephone, by email and instant chat

* Supporting all customer service enquiries including deliveries, products and solving problems

* General administration duties

* To be smart and well presented at all times

* To perform any other relevant tasks assigned by your Line Manager or a Director

Person Specification:

* Excellent communication and interpersonal skills

* Extensive experience in working within customer service / call centre role

* The ability to work under pressure and deal with difficult situations in a busy office environment

* Adequate computer and literacy skills

* A strong and committed work ethic

* Flexible and reliable with a positive attitude

* Ability to lead by example with outstanding customer care skills

Salary is £17,160 per annum and comes with employee benefits including long service awards and staff discounts

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