1st Line Service Desk Technician

Recruiter
Rubicon Recruitment Group
Location
Bournemouth
Posted
27 Feb 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time
1st Line Support Service Desk Technician,

Poole, Up to £27,000 (which includes a 20% uplift for working shifts)

40 hours a week - Shifted

A world leading manufacturing company delivering technology solutions across the globe is looking for a 1st Line Service Desk Technician to provide technical support for their customers. This is a full time position including some unsociable hours.

This well-established thriving business, whose products are located across major cities worldwide, requires you as the First-Line Service Technician to act as the first point of contact for all customers and provide high quality assistance.

Key responsibilities:

- Monitor the first line queue for new incidents and requests

- Carry out support via phone, email and some remote support

- Build strong relationships with key internal and external customers

- Provide support for other areas of the business including sales, projects, engineering and field services

- Carry out diagnostic tests, check and fix incidents logged by customers

- Work in a support team delivering remote support covering (Apply online only) between you on a rotating shift, totalling 40 hours per week.

You'll have:

- a passion and enthusiasm for technology and solving technical issues

- strong technical understanding of Microsoft applications

- the ability to learn quickly and communicate technical issues to a variety of seniority and technical levels in a clear, professional manner

For the opportunity to join a successful and growing company where you'll be trained to progress within your career, call Joss on (phone number removed).

Our team guarantees complete confidentiality and will never submit candidate's details or share them with a third party without first obtaining their permission.

Benefits:

Salary – up to £27,500 inclusive of shift allowance

Covering shifts of 5.30am – 4pm & 1pm – 11.30pm (evenings & weekends)

Free parking

Pension Contributions

Life Assurance

28 Days Holiday

Friendly/sociable working environment

Permanent Position

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