Customer Service Administrator

Recruiter
Ashberry Recruitment
Location
Lancashire
Posted
27 Feb 2019
Closes
27 Mar 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Ashberry Recruitment are looking for a Customer Service Administrator to work within a fast paced and innovative ecommerce sector based in the Burnley area. We are on the lookout for a skilled, driven and energetic candidate to join our client’s team.
You will be joining a small yet busy office where you will feel like a truly valued member of the team. We are looking for someone who has experience dealing with Administration, Order Processing and Customer Service in a busy environment.
Responsibilities

- Acting as a first point of contact for customers order, delivery and payment enquiries
- Processing phone and online orders onto the company system
- All administration surrounding the order process
- Invoicing and Credits
- Monitoring stock levels
- Liaising with the warehouse and sales teams to ensure smooth order processes
- Ad hoc duties when required
- Responding to incoming emails and messages
- Dealing with customers via web and live chat
- Building quotes and prices for sales team
- Additional telephone support for sales and customer service team
- Outbound customer service related contacts and communication

Essential Skills

- High level of organisational and time management skills
- Excellent Typing skills minimum of 35 words per minute
- Good Level of IT and Computer skills
- English and Maths GCSE A- C or equivalent

What's in it for you?

- Monday – Friday – 08:30am – 17:00pm
- Room to grow and progress within your role and the business
- Free onsite parking
- Staff Discount
- Pension

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