Technical Claims Manaher

Hills Consultants LTD
25 Feb 2019
27 Mar 2019
Contract Type
Full Time
Technical Claims Manager

Based in Tonbridge


Our client based in Tonbridge are looking to recruit a Technical Claims Manager to manage the technical household claims handling team.

Job role:

* Provide leadership and development for the technical teams, (namely Liability, Recovery, Large Loss, Audit and Legal) ensuring maximum delivery across all roles

* First point of contact for technical queries for the wider claims floor

* Direct handling of claims where appropriate

* Selection and management of key suppliers for Subrogate Recovery, Legal Liability and Legal Services

* Develop an end to end, strategy for dealing with ground movement claims, developing excellent working relationships with relevant experts, identification and execution of all recovery opportunities, market awareness and sharing of views on patterns, strategies etc with clients where appropriate

* Build a scalable structure for Legal Services using internal and external suppliers to deliver a market leading result for our client and their customers

* Effective cost control of indemnity fee and spend for legal liability claims

* Development of the Audit function for internal audit

* Working closely with the Head of Claims on multiple projects as required

* Monitor team performance ensuring compliance with SLA’s, company standards, procedures and industry related compliance are maintained

* Liaise with training on technical aspects to drive up the level of expertise across the business

* Build and maintain an excellent knowledge, for each client, of policy wordings and underwriters intentions, providing suggested changes for continuous improvement of policy wordings where appropriate

* Contribute to development of TTA technical knowledge

* Liaise with HR regarding any disciplinary, performance or other HR issues with members of the team & maintain staff records in line with company guidelines

* Represent the teams at management meetings, and brief the team appropriately

* Attendance at regular and ad hoc meetings with client (both internal & external) partners, customers or associates

* To continuously demonstrate the company values and embody this through all work practices

* Provide input to the development of the business including system, process and supplier management

Skills needed:

* CII qualifications preferred

* Degree-level education desirable but not essential

* Ideally a minimum of 5 years experience in an insurance claims environment

* Ideally a minimum of 3 years experience at a claims team management level

* Capability to vary approach in order to get the best out of each team

* Excellent verbal and written communication skills

* Good organisational skills

* Ability to coach and guide less experienced members of own team and wider teams.

* Tact and assertiveness when dealing with customers who may be distressed or angry

* Ability to work well under pressure and meet deadlines

* PC literate with good administrative skills

* Ability to take on increased ownership and responsibility when necessary

If this is a role that you would like to discuss in more detail please contact Charlene at Hills Consultants

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