End User Computing Analyst
We have an exciting new job opportunity for an End User Computing Analyst to play a key role in resolving 2nd line customer incidents, fulfil service requests, ensuring these are efficiently and effectively handled.
You 'll be joining our dynamic team to provide support to our internal customers, including our offices based users and 740 BHF shops. Based in our London Head Office you'll join a highly supportive team, tasked with assisting users with any technical IT issues they may have. You'll take calls from internal customers, logging all issues and problems via the Service desk tool and you'll seek to deliver first time fixes within agreed SLA's, assigning incidents and requests to relevant IT teams.
With a positive 'can do' attitude and a willingness to learn, you'll possess good customer service, problem solving and analytical skills as well as the ability to communicate with non-technical people in a clear manner.
You'll have previous experience gained working in a Service desk environment and be able to support Microsoft Operating Systems, MS Exchange, Windows 7, Active Directory, SCCM, LAN, WAN and Microsoft Office suite. Experience and knowledge of Apple iOS is highly desirable.
When you work at the British Heart Foundation, you become a part of medical history. Part of a world leading organisation that has played a role in decades of life saving breakthroughs, from heart transplants and pacemakers to stents and clot busting drugs. And we're not about to stop any time soon. We are here to beat heartbreak forever. To stop heart and circulatory diseases devastating families. And if you want to help us get there sooner, you could be the End User Computing Analyst we need.
How to apply
To apply for this role please use the apply button below. Our process involves submitting your CV and supporting statement, which should outline your interest and explain how you meet the roles criteria.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
British Heart Foundation recognises and respects the value and diversity of all.