Training Course Advisor

Mploy Staffing Solutions Ltd
20 Feb 2019
03 Mar 2019
Contract Type
Full Time
Training Course Advisor

Poole, full-time,37.5 hours per week, casual dress policy.

£20,000 starting salary + £35,000 OTE. 33 days' holiday inc. Bank Holidays & paid lunch hour!

Mploy are pleased to be assisting our client in recruiting Training Course Advisors to join their team. Due to additional funding and an exciting period of growth, our client has promoted a lot of employees internally, and are now recruiting staff to join their successful teams!

Our client is a full-service careers provider, specialising in high quality professional training across a range of industries. Their individual approach is underpinned with the fundamental belief that the role of the Training Course Advisor is to support each student during and after their training in order to provide the best career start possible.

The Role

The client’s telephone-based Training Course Advisors are responsible for the nationwide recruitment of students wishing to become Health and Fitness, IT and Health and Social professionals. They are targeted to convert warm leads from interested customers into sales. There is no cold calling. It is the role of our Training Course Advisors to provide outstanding customer service from point of sale through to the commencement on one of our training courses.

Main Tasks of Job

* Carry out sales activities to agreed targets and timescales

* Effectively manage follow-up calls and emails

* Ensure the computerised database is updated accurately at all times

* Manage diary effectively ensuring punctual contact with customers is maintained at all times

* Adhere to legal & regulatory standards

* Take overall responsibility of applicants through to commencement of course

* Follow correct procedure for collecting payment from customers

* Attend, when required, training to develop relevant knowledge and skills

Benefits include:

* 33 days Holiday per year (including Bank Holidays)

* Child Care Vouchers

* Cycle to work Scheme

* Paid lunch hour

* Relaxed dress code

* Subsidised Gym Membership

* Perk box membership (Free)

* Daily/Weekly and Monthly Incentives

* In-House Training

* Company Pension

* Ability to complete specific course (T&C's apply)

* Plus other benefits

The Person

As a Training Course Advisor you will be a strong communicator at all levels, with a proven track record in sales.

You need to be able to build rapport over the phone, have a positive attitude and to be able to work as part of a team as well as using your own initiative. In return, we offer the opportunity to join an exciting fast paced business – Passionate About Your Future.

Key skills as a Training Course Advisor will also include:

* Previous sales experience essential, ideally telephone based

* Experience of having worked in a sales-based call centre environment

* Ability to demonstrate excellent customer service skills

* Proven track record of achieving sales targets

* Excellent verbal and written communication skills

* A competitive and driven nature to achieve sales targets and be the best

* Ability to listen to customer requirements and respond accordingly

* Ability to recognise customers style and adapt selling technique to suit

* Good interpersonal skills

* A flexible team player who can demonstrate a can-do attitude and the ability to use initiative

* A responsible and commercially minded individual who is confident, keen to be pro-active and is service minded

* Can work under pressure and meet deadlines

* Strong knowledge of MS

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