Sales Team Leader

Towergate Insurance Limited
20 Feb 2019
13 Mar 2019
Contract Type
Full Time

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey and make your mark on the local community.

Job Outline

We are looking for an inspirational and enthusiastic sales team leader to lead, coach and develop a team of insurance sales advisors in Norwich. You will be accountable for driving operational excellence, achieving targets and ensuring all regulatory principles are adhered to.

Principal Objectives & Responsibilities

  • Overall responsibility for driving the sales team to achieve targets and grow customer base
  • Manage, motivate and develop team members in line with company policies and procedures
  • Set objectives, carry out regular 1-2-1’s and appraisals with the team
  • Coach reports to drive performance and achieve targets
  • Monitor, assess and improve a number of KPI’s including income generation and telephony
  • Review processes and lead generators to maximise new business opportunities
  • Analyse data and identify trends with a view to suggest and implement improvements and drive performance
  • Maintain staff competence by arranging/carrying out the appropriate training and development to improve staff skills and fill knowledge gaps
  • Provide leadership and direction to the team and maintain high levels of integrity, motivation and morale
  • Understand our clients and use this to provide the appropriate service and maximise performance
  • Work with other team leaders to drive common business goals
  • Ensure all regulatory principles are adhered to
  • Effectively manage and reduce complaints


  • Excellent verbal and written communication skills
  • Able to understand and interpret statistical data
  • Positive, 'can do’ attitude
  • Able to effectively problem solve and think outside the box
  • Previous leadership/management experience within an operational environment
  • Previous experience coaching and developing a team
  • Able to prioritise, manage deadlines and work under pressure
  • Commercially aware


  • Experience/knowledge of the insurance industry or financial services
  • Good understanding of HR practices
  • Able to use Microsoft Excel to read and present data
  • Good IT and technical skills

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