IT Support Technician

20 Feb 2019
07 Mar 2019
Contract Type
Full Time

Our client, an established company based in Peterlee are looking to recruit an IT Support Technician to join their expanding business. You will be an active part of a support team that provides 1st or 2nd line IT support to a network of local clients.

Duties and Responsibilities:

  • Support end users with desktop and application use as well as cloud services as required
  • Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system
  • Support end users and their associated accounts/data
  • Provide general support for end user devices & printers
  • Update group policy as required using change control
  • Monitor Ongoing backup health, logging issues as required
  • Monitor end user devices to ensure AntiVirus/Updates/Firewall etc. health
  • Monitor WebFilter/Firewall effectiveness and general health by routine testing
  • Monitor UPS system and perform TPM as required
  • Move equipment & Patch network ports as required
  • Monitor wireless connectivity and escalate as required
  • Monitor digital signage system, verify availability and schedule
  • Update asset system as appropriate to track old/new equipment, moves/allocations etc.
  • Maintain AV solutions in use, performing TPM as required.
  • Maintain applications used throughout the Trust, applying updates and managing deployment assignments.
  • Maintain central update and antivirus policies to mitigate emerging threats and advisories.
  • Maintain telephone system deployment and device allocations, escalating as required for call routing changes etc.
  • Monitor basic network services such as DNS and DHCP

Experience Required:


  • At least 1 years’ experience within an ICT support role
  • A demonstrable understanding of Windows based environments
  • Confident with all aspects of client side operating systems, network drives/printers etc.


  • Capita SIMS
  • Microsoft Windows 7/8/10
  • Windows server 2008 - 2016
  • L3/4 Qualification in ICT
  • Applicable vendor certification i.e. CCNA, MCSA, CompTia+

Similar jobs

Similar jobs