IT Service Desk Analyst

Recruiter
Deerfoot IT Resources Limited
Location
Hertfordshire
Posted
18 Feb 2019
Closes
17 Mar 2019
Contract Type
Permanent
Hours
Full Time
IT Service Desk Analyst / Support Engineer – Circa £25k + Benefits Package

Retail

Letchworth, Hertfordshire

A successful retail group based in Hertfordshire are looking to recruit an IT Support Engineer to join their growing team

The IT Support Engineer would ideally have experience of 1st / 2nd line IT and telephony troubleshooting or similar and problem solving.

Occasional travel to other sites across the UK including Broxburn, Scotland.

Skills / Environment

IT Support

Windows Desktop

MS Office

Networking

Telephony systems

Backup solutions

Knowledge of service desk systems and processes

ITIL

Role Overview

Support to IT colleagues across the organisation

Installation, configuration, backup & recovery of telephony systems

Monitoring of trends in data growth & performance and proposing strategies to accommodate/redress.

Maintain positive working relationships with colleagues and customers

Understand and adhere to the Company’s policies and procedures

Undertake the necessary training and skills development

Ensure that all works carried out are conducted in accordance with the Companies procedures

Salary: Circa £25k

Benefits: 20 days paid holiday which will rise to 25 days after 3 years continuous service, Company pension scheme, Life assurance (3 x Salary), Staff discounts etc.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy

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