Service Advisor

Jobwise plc
17 Feb 2019
25 Feb 2019
Contract Type
Full Time

This large reputable car dealership is looking for an experienced Service Advisor to join their well established team. There is a salary of £19,000 plus brilliant benefits that include 22 days holiday plus bank holidays, pension, free parking and excellent bonus schemes

About The Role:
Working as part of the service team you will have a passion for "driving excellence" in all that you do ensuring you connect with both internal and external customers and provide an exceptional customer experience. Key responsibilities are:
• Communicating with clients about vehicle problems, insurance questions and warranty issues
• Maintain positive relationships with clients to ensure repeat and return customers
• Approaches transactions with a sales-minded professionalism and suggestively sell products and services to clients
• Answer customer questions about services, including when to expect vehicle repairs
• Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick ups
• Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time
• Act as an advocate for clients when communicating vehicle problems and needs to the repair department
• Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner

Essential Skills & Experience
• Previous experience within a vehicle service department
• Knowledge of vehicle parts and services
• Computer skills
• Strong customer service skills
• Strong communication skills
• Team management
• Sales experience
• Enthusiastic and self-motivated attitude

About The Benefits
• A salary of £19,000
• 22 days holiday plus bank holidays
• Free car parking
• Pension scheme
• Staff Discount
• Great bonus structure
• Excellent working conditions

To Apply
If this sounds like a role you will LOVE, please send your CV today

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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