Technical Help-Desk Analyst

Recruiter
Adecco
Location
Bestwood Village
Posted
17 Feb 2019
Closes
13 Mar 2019
Contract Type
Contract
Hours
Full Time
We are recruiting for a Technical Helpdesk Anaylst to work for a company with an office near to Beeston Train Station. Job Description:
  • Answering telephone calls received by the Help Desk with a minimum of delay
  • Accurate logging details of the calls received.
  • Providing help, advice and answers to enquiries and wherever possible solutions to problems, using the information provided by the caller and tools and reference material available.
  • Where appropriate passing incidents to other support teams or maintenance organisations.
  • Carrying out other related support tasks (e.g. booking equipment and maintenance visits)
  • General support tasks within the Help Desk
Working Hours:37 hrs per week,Weekends (08:00 - 16:00 only) are covered circa 1 in 5, with days off in the week to compensate.The weekday shifts run from 06:00 - 20:00 again usually on a 5 week rotation.On call is rotated between the team, usually 1 week in 5 coverage is 24hrs. (OOH)Please apply online.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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