Technical Help-Desk Analyst
- Answering telephone calls received by the Help Desk with a minimum of delay
- Accurate logging details of the calls received.
- Providing help, advice and answers to enquiries and wherever possible solutions to problems, using the information provided by the caller and tools and reference material available.
- Where appropriate passing incidents to other support teams or maintenance organisations.
- Carrying out other related support tasks (e.g. booking equipment and maintenance visits)
- General support tasks within the Help Desk
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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