Offsite Engagement Officer

National Trust
17 Feb 2019
06 Mar 2019
Contract Type
Full Time

Do you love working with people from all ages and backgrounds? Can you engage with people quickly and share your passion for our cause? We need enthusiastic, sales focussed, friendly people to be part of our off-site engagement team. As an Off-Site Engagement Officer, you’ll be an ambassador for everything we do at the National Trust, and you’ll share your excellent knowledge with members of the public, in a way that introduces us to new audiences, and engages with people who may not be aware of us and the benefits of being a member.

What it's like to work here

You'll be joining the recruiter team based at High Close and will be mainly working in the awe-inspiring Langdale Valley, as well as other sites across the portfolio. Hours for this position will vary to meet the demands of our busiest times, for example, you may be working five days a week during peak times and three days a week the rest of the year.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our care. Members and visitors are a significant part of what we do, and engaging with new audiences will help us achieve our targets to grow our membership each year.

Working alone, in community locations, such as farmers’ markets, town centres and country shows, you’ll be asked to confidently sell membership, talk to people about our thriving holiday cottage business, as well as volunteering opportunities and local events happening all year round. You’ll also be responsible for answering queries, talking about the amazing work we are doing, promoting local projects and our national strategy.

Please note, for this role you'll need to get to our off-site locations, so you’ll need a full valid UK driving licence.

Please also read the full role profile attached to this advert.

Who we're looking for

This job is all about providing a service and selling the benefits of the National Trust. To be fantastic in this role you’ll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • Confidence in your own ability to manage your time, and able to use your initiative
  • A willingness to learn new skills, and a can do attitude
  • Some cash handling experience
The package


Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

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