Claims Handler FNOL

Insurance Recruitment Services
17 Feb 2019
24 Feb 2019
Contract Type
Full Time

Our client is seeking a Claims Handler FNOL to join their team in Southport.

The Role
" To efficiently and accurately register new Claims on behalf of the Company's clients and effectively represent the first interface between the customer and the company.
" To swiftly and efficiently register claims and answer queries through detailed knowledge of the claims registration procedure.
" To demonstrate a detailed knowledge of insurance and the terminology of the field thus offering the customer the best possible advice.
" To at all times promote the corporate image of the company and the company's clients through the provision of the highest level of service quality.
" To liaise with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims registration procedure.
" To ensure that you are correctly logged into the appropriate hunt groups in order that all calls are answered within the specified service levels.
" To have an ability to identify and resolve complicated problems efficiently, in the event of any specialist claims.
" To ensure personal compliance with the Health and Safety Policy.

Basic Purpose and Function:
To achieve quality and productivity standards and targets through the day to day efficient and effective answering of incoming calls and be the first point of referral for our clients. Develop good working relations with all clients in order to meet customer and regulatory requirements.

" GCSE English and Maths
" A minimum of 12 months previous experience of working in a call-centre environment, customer service and/or the field of insurance.
" A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company's clients.
" The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident.
" Previous experience of assisting in the training and development of staff and a brief understanding and ability to deal with interpersonal issues
" A willingness to offer suggestions where problems may be identified.

" The ability to recognise and deal with problematic claims and / or refer them to more senior members of staff for appropriate action.
" A background in customer relations or experience of conflict resolution would be beneficial.
" A willingness to perform minor administrative tasks as requested by more senior members of staff.

Generic Competencies
" Communication
" Results Focus
" Client Focus
" Developing Self and Others
" Problem Solving
" Quality Focus
" Commercial Awareness
" Systems of Work
" Handling Systems

Specific Competencies:
" Claims Handling Knowledge (Essential)
" Insurance Knowledge (Desirable)
" Data Analysis
" Sales Techniques

How to apply:
To apply for this role, please forward your CV in confidence quoting reference 1902-42OB. Alternatively, if you would like more information about this exciting opportunity please contact a member of our team.
Due to the high volume of applications that we receive, if you do not hear from us within 7 days unfortunately your application has been unsuccessful.

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