Technical Specialist - Networks (273jc)

Recruiter
Ex Mil Recruitment Ltd
Location
Birmingham
Posted
17 Feb 2019
Closes
13 Mar 2019
Contract Type
Permanent
Hours
Full Time

Technical Specialist - Networks (273jc) - Birmingham - Excellent Salary

My client, who are a leading IT infrastructure services company, who have been at the leading edge for the last 40 years and who are experiencing exceptional and sustained growth are now seeking additional Technical Specialist to join their expanding teams.

Therefore, your main duties will include:

- Assist engagement with customers and/or internal teams to ensure design of technical solutions are in line with the requirements of the customer

- Assist in the requirements gathering process and pre-sales phase including due diligence, SoW and solution proposals

Design & Architecture

- Work closely with the Technical Architects to contribute to the design of platform service and customer infrastructures from conception to completion

- Assist on the creation of technical architectures stretching across the entire breadth of the IT estate for Data centre platform services and customers alike

- Contribute to the continuous improvement programmes of all technology platforms across the datacentre

Implementation

- Technically lead on the implementation of customer projects into the datacentre and at customer sites

- Liaise with 3rd party ISP’s to assist in the delivery of external links and services into the datacentre

- Liaise with company partners to assist in the delivery of customer projects

Planning & Transition

- Lead on handover and acceptance into service for all new implementations and enhancements/upgrades

- Lead on the creation, approval and quality standards of all technical project documentation

- Lead workshops and training sessions with support staff to facilitate handover to BAU operations

Support

- Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites

- Act as a mentor and coach to BAU staff, providing input to PDRs as directed by line management

- Willing to be part of a 24x7 on call rota

Documentation

- Review High Level Design documentation and provide feedback

- Lead on the creation of technical low-level documentation for all platform services for the data centre and for new customers

- Ensure technical documentation is completed to a professional standard

- Ensure network diagrams are completed with all technical design documents

The ideal individual for this role will be self-motivated with a track record of working with a datacentre technology stack and delivery of both customer and platform projects. Experience of working in a fast paced, dynamic environment with a can-do attitude, showing attention to detail and able to handle work with multiple customers and projects.


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