IT Subject Matter Expert - Desktop Solutions
About Gowling WLG
We have more than 1,400 legal professionals working around the world. Our offices span across 19 cities in Canada, the UK, Continental Europe, Asia and the Middle East. There's strength in our global presence - we embrace our differing cultures and work together as one team. We also understand the importance of investing in relationships that build knowledge and trust, while we provide legal advice that's tailored to our clients' world.
'Our people and distinct culture are what makes us different. We know this through client and employee feedback and this drives everything we do'' Chris Oglethorpe, HR Director.
There are great opportunities for all our people to flourish. Through training and personal development they can grow in their role. Our people are the cornerstone of our success, across legal, business support and early talent. We care about their happiness and believe in the power of teamwork. We want them to feel empowered and recognise that by supporting, respecting and embracing everyone's different contributions we achieve more.
Working flexibly, working fairly
Agile working offers people more freedom and flexibility in where, when, and how they work. As technology advances and our workforce becomes more diverse - and with clients often working to a 24/7 rhythm - having extra flexibility is key to helping us balance work and other commitments sensibly and productively.
By supporting people to choose where and when they get their work done, we help them to make a full and fair contribution to their team - while maintaining that all important work-life balance.
Where possible and depending on business needs, we will consider all flexible working options such as part-time working, job sharing, working from home and staggered hours. If in considering a role with Gowling WLG you favour flexibility in your working arrangements, please discuss this with the recruitment team in the early stages of the application process.
Main Purpose of the Job
To provide expert up-to-date technical knowledge on application implementation/support and operating processes for Gowling WLG's desktop applications.
To specify practical, cost-effective working processes that get the best out of the technology whilst developing architecture designs that can be integrated within the wider customer solution base
Main Duties and Responsibilities
To act as a Subject Matter Expert (SME) for Desktop Solutions (and other systems where necessary) within the core technology platform area by:
- Maintaining a thorough knowledge of chosen core technology platform systems and procedures plus any integrations/links with other BIS systems and external data sources
- Working with suppliers' support teams and relevant user groups to ensure strong, relevant and up-to-date product knowledge and helping to transfer this knowledge to other members of the BSC, A&I and SD teams (especially Service Delivery SMAs)
- Understanding technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving operating processes for the business
- Analysing the technology industry, competitors and market trends, and determining (and sharing) their potential impact on core technology for the business
- Working with the Business Change team to deliver projects including any system upgrades and enabling enhanced functionality - working collaboratively with all colleagues throughout all stages of implementation through to user acceptance and ongoing support and maintenance
- Observing good data governance, system controls and documentation as per the firm’s policies
- Ensuring that system setup, configuration records and processes are documented and kept up to date
- Consulting with Enterprise and Solution Architects to ensure development projects fit systems/infrastructure architecture, and identifying when it is necessary to modify projects to accommodate the systems/infrastructure architecture
- Consulting with the Information Security Officer to ensure that any proposed software developments or changes do not compromise the security of the firm’s data
- Liaising with external providers to resolve any issues in the functionality and interoperability of new applications, infrastructure and other services with existing IT systems
- Participating in 8am to 8pm Service Delivery service provision shifts as necessary
- Participating in 8pm to 8am Service Delivery Out-of-Hours Support (OHS) service provision team(s) as an OHS consultant
Key skills and experience
- Proven experience implementing, migrating, maintaining and supporting SCCM Windows desktop
- Excellent working knowledge of Microsoft Windows
- A solid understanding of SCCM technologies including Asset Intelligence, Desired Configuration Management, Windows Defender, Out-of-band management, Power Management, Software Distribution, Software Metering, Software Update Management, User-State Migration, Zero-Touch Image Deployment, DNS and Group Policy
- Proven SCCM Windows image development, testing and deployment experience
- Windows 10 servicing
- Strong working knowledge of Ivanti UWM (Formerly AppSense)
- PowerShell scripting experience
- Experience of configuring end-user hardware, including BIOS settings and security
- Experience of application packaging and Windows Installer
- Experience implementing Microsoft security concepts and best practices
- Demonstrable advanced troubleshooting knowledge and ability to research root causes for issues
- A minimum of two years of demonstrated competency in a subject matter expert role involving maintaining and improving existing IT/Information systems, solutions and services along with the successful execution of multiple projects for new systems, solutions and services