Food & Beverage Team Leader

Recruiter
National Trust
Location
Styal
Posted
17 Feb 2019
Closes
01 Mar 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Summary

Do you enjoy supervising and leading a talented, enthusiastic, passionate team? Are you a customer focussed individual wanting to provide exceptional customer service? If so this role could be for you.

Please note that this is a fixed term contract which is due to end 26th January 2020. You'll be working any 5 days out of 7 which will include weekends and bank holidays.

What it's like to work here

This former cotton mill was built in 1784 and is one of Britain’s greatest industrial heritage sites. The busy estate hosts many schools programmes and events, which help bring Quarry Bank’s fascinating story to life. New areas of the estate will shortly open to the public, creating additional project-based roles. This is an exciting opportunity to work in fast growing location and the team pride themselves on being dynamic, highly motivated and passionate people.

What you'll be doing

You’ll love leading a small team, and with your passion for food and ability to identify new income opportunities, you’ll assist the Food & Beverage Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership you will motivate the team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work.

Ensuring the team are competently trained and compliant with relevant legislation, you’ll also make sure every food and drink order is beautifully presented and served with a smile. You’ll work with your team to ensure the outlet is well presented and tables are cleared efficiently.

You’ll be proud to share our valuable work with our customers, and look to contribute new ideas so that we can maximise profit which can be reinvested back into our conservation work.

Please also read the full role profile, attached to this advert.

Who we're looking for

We do require a full driving licence for this role as you will be required to drive at the property.

To be successful in this role you will work with and lead your team, to deliver exceptional customer service with our cause at the forefront of your mind:

You'll need to be;
  • Customer focussed with great communication skills both verbal and written
  • Passionate about food
  • Creative and proactive and love seeking out new opportunities
  • An inspirational leader
  • Confident supervising teams – rota’s, managing absence, giving feedback
  • Aware of Health & Safety compliance requirements
The package

Benefits

Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

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