Technical Support - Networks (272jc)

Ex Mil Recruitment Ltd
17 Feb 2019
13 Mar 2019
Contract Type
Full Time

Technical Support - Networks (272jc) - Birmingham - Excellent Salary

My client, who are a leading IT infrastructure services company, who have been at the leading edge for the last 40 years and who are experiencing exceptional and sustained growth are now seeking additional Technical Support Engineers to join their expanding team.

You will be reporting to a team leader and your key responsibilities will include:

·Performing Firewall Configuration, troubleshooting and Administration

·Monitoring and maintaining switching infrastructure to agreed service levels

·Managing incidents and problems appropriately within agreed service levels

·Creating and performing authorised changes to customer environments, attending CABs where necessary

·Ensure technical documentation is completed and updated to professional standards

·Contribute to the continuous improvement programmes of all technology platforms across the Datacentre

·Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades

·Log calls with third party vendors (such as CISCO or Fortinet) and escalate when necessary

·Contributing to delivering team performance

To be considered for this role, you will need the following:


·Minimum CCNA level accreditation

·Strong background with core network technologies in large-scale deployments

·Experience of working with Firewalls, VPN and NATS technologies

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