Money Advice Caseworker
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Full-time or Part-time (minimum 14 hours per week)
Fixed term contract to 31 March 2020 (Maternity leave cover)
We are looking for an experienced money advice caseworker to join our money advice team providing maternity leave cover.
You must have:
- Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
- Ability to write detailed up to date case notes, letters and reports as required in plain English.
- Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
- Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.
Closing date: 9.00a.m. Monday 4 March 2019
Interviews will be held on: Thursday 7 March 2019
For further information and an application pack please visit our website.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.