Desktop Support Analyst

Location
Northampton
Salary
£23000 - £25000 per annum
Posted
19 Feb 2019
Closes
19 Mar 2019
Ref
00092326
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Desktop Support Analyst - Northampton

This company is looking for an enthusiastic and committed Desktop Support Analyst with a pro-active approach to join their successful team to provide quality remote desktop support to their customers

Where will I be working?
You will be based at their Data Centre in Northampton, where their busy Technical Services and Operations team are based.

What they will ask you to do?
Using your troubleshooting skills, you will be taking ownership of desktop support using remote management tools

Striving for continuous improvements, you will work to exceed their customers' expectations.

This is a hands-on role with continual customer interaction to a senior level so strong communication skills will be anticipated along with a demonstrable awareness around quality & ownership.

There is occasional requirement to provide backfill cover on local customer site covering shifts between 6.00am and 10.00pm Monday-Friday including Bank Holidays.

Is this role for me?

If you can answer "Yes" to the following, then this role could be for you.

Do you have experience in?
- Installing, supporting and troubleshooting Microsoft Windows 7 and 10?
- Supporting Microsoft Office based applications, Internet Explorer, Office 365, Outlook Web Applications and Mobile Communications?
- Active Directory user administration?
- Microsoft Exchange user administration?
- Installing & repairing software/applications using remote troubleshooting techniques?
- Understanding of basic network communications, TCP/IP, DNS & DHCP?

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