Retail Sales Co-ordinator

Recruiter
Kate+Co
Location
Dudley
Posted
16 Feb 2019
Closes
16 Mar 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
3 days per week - £18,000pa pro rata

This is a busy role working for an independent flooring company who are looking to computerise, organise and expand an already well established company. Owner managed, both Directors work in the business every day but are mostly out on customer premises. This role is an integral part of the business and will be responsible for setting up the administrative function whilst delivering excellent customer service at all times.

Purpose: To contribute to Company profitability through the management of the showroom and all administrative related duties. Maximising on business revenue generated though customer enquiries, whilst providing a high quality service to all customers.

Principal Areas of Responsibility.

Sales/Order Processing:

Creating a customer database, logging all contact details and managing the database on a day to day basis
Taking customer orders both face to face and over the phone, gaining all information required and processing and prioritising accordingly
Be accurate with a keen eye for detail
Raising quotations for customers
Raising invoices and logging accordingly
Keeping in regular contact (at least weekly) with potential customers and ensuring all enquiries are logged, details taken and potential sales are chased
Scheduling, planning and managing the estimating and fitting diary on behalf of the company
Chasing up all customer enquiries in a timely and professional manner
Working to monthly sales targets, logging actual revenue and being aware of company targets and work in progress
Developing strong relationships with all suppliers, paying all suppliers for goods ordered, placing orders whilst being aware of delivery times for scheduling fitting
Research local activity to identify potential business opportunities, new build projects and contacting property agents to introduce the company
Managing the Work In Progress Board to give full visibility of all orders and works pending
Take part in local marketing campaigns to generate and promote the business
Liaise and place advertisements in the local press
Taking payments from customers
Social media, managing Facebook, Twitter and Instagram, regularly posting and updating activity and promoting the business, coming up with ideas and copy to post
Chasing quotations sent
Checking availability of stock with suppliers

Showroom management:

Ensuring the showroom is tidy, presentable and fully stocked with samples of products at all times
Ordering products from various suppliers, managing timeframes and ensuring any late of delayed orders are reported to the directors
Ensuring refreshments are available and offered to customers at all times
Maintain a working and effective filing system, filing and archiving of all paperwork
Collate all accounting paperwork on behalf of the directors, VAT and invoices
Raising all quotations on behalf of the company and sending out in a timely manner
Paying invoices and suppliers

Customer Services:

Meeting and greeting customers into the showroom, giving accurate and detailed product information
Scheduling fitting and estimating appointments
Maintain regular contact with customers at all times to make sure they understand timeframes
Take pride in ensuring that the professional image of the company is portrayed at all times.

Competencies:

Must be able to work unsupervised
Computer literate, used to implementing systems and processes
Accurate with a keen eye for detail
Be target driven and take an interest in the business
Remain motivated and professional at all times
Be organised and able to manage an order from start to finish
Deliver excellent customer service
Ability to work to targets and deadlines
Have an eye for detail and be highly organised
Be able to maximise on business opportunities

We would like to thank you for taking the time to apply for this vacancy. If you are not selected for this particular position, your CV will be kept on file and you may be contacted for other suitable roles in the future. All our vacancies are listed at

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