3rd line support engineer

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16 Feb 2019
23 Feb 2019
Contract Type
Full Time
3rd Line Systems Engineer/3rd Line Project Engineer


3rd Line Systems/Project Engineer to deliver large projects with scope, including solution design, environmental support, installation and maintenance. This role will be a mix of primarily projects and 3rd Line BAU.

About You:

Ideally you will have at least 3 years commercial experience in a 3rd Line role, working on installations, break fix and maintenance for major brand Servers, cloud services, desktops & notebooks.

The Role:

* Supporting Office 365 including Exchange Online, SharePoint, Skype for Business & OneDrive

* Installing service packs and critical updates onto Managed Client Servers, in and out of hours

* Managing the delivery & deployment of Microsoft Products (new installs & migrations) including: Active Directory Domains, Office 365, Exchange Online, Group Policy

* Installation, service, repair & break/fix of DSL & Lease Line Circuits and associated hardware

* To deliver best practice on call management: diagnosing, trouble-shooting and resolution of IT issues in line with agreed SLA's

* Installation, service, repair & break/fix of Desktop, Servers & Networking equipment

* Checking & Monitoring client Servers and backups and responding to flagged failures

* IT Systems & Network Auditing to assist the Technical Support Team & Sales Opportunity Identification

* Configuration of Windows Hosted packages

* Management of Domain Names, Transfers & DNS Control

* Managing and installing Server Certificates


* MCSA-Microsoft Windows Server 2012/Office365

* MCSE- Microsoft Certified Solution Expert

* MCITP-Microsoft Certified IT Professional

* ITIL V3 Foundation

* An excellent working knowledge and commercial experience with Microsoft Servers, ADFS, Azure and Active Directory

* A very good working knowledge and commercial experience with design, migration and support of Microsoft Infrastructure, Office 365 & Windows 10

* Networking Skills/Knowledge of Routers, Firewalls & Switches

* Experience with Applications including, AV Products (Sophos etc.), Backup Products (Cloud Veeam), Remote Desktop Services (Microsoft & Citrix), and Virtualisation (Hyper-V/VMware)

Salary: £60000-£65000

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