Infrastructure Analyst

Recruiter
Pennon Group
Location
Devon
Posted
16 Feb 2019
Closes
03 Mar 2019
Contract Type
Permanent
Hours
Full Time
Are you an IT Infrastructure or IT Analyst professional looking to take on a new challenge?
Pennon Group is one of the largest environmental infrastructure groups in the UK. At the top end of the FTSE 250, the Group has a workforce of around 5,000 people. Together, we will build the most trusted environmental solutions company in the UK providing infrastructure and services that enhance our customers’ lives, protect the environment and deliver growth for our shareholders.
An exciting opportunity has arisen to join our team as an Infrastructure Analyst. The post holder can be based in either Exeter or Taunton.
The Role:
The Infrastructure Analyst role is to ensure the serviceability, availability, suitability and performance of IT infrastructure systems and services.
Following Group IT governance policies and processes, you will build, upgrade, patch, monitor and support Pennon’s infrastructure services. You will ensure data is maintained secure and with appropriate continuity and appropriate levels of all documentation and records are maintained.
The Infrastructure Analyst will deal with incident, problem, service, release and change requests, escalating issues where necessary to maintain SLA expectations and ensuring a good user experience by using appropriate support, diagnostic, configuration and service management tools.
Additionally, the Infrastructure Analyst will provide face to face support and engagement to our peers, employees and third‐party suppliers.
The ideal Infrastructure Analyst:
* Familiarity of ITIL and PRINCE2 project governance or equivalent
* Extensive and broad‐based IT and business experience, delivering diverse corporate and operational IT services in a medium / large organisation
* Experience and expert knowledge of leading technologies and standards across servers, clients and networks
* Takes personal responsibility to keep their IT governance and technical skills up to date
* Ideally, an ITIL foundation certificate in IT Service Management and Relevant ICS qualifications
* Water utility and waste management sector knowledge is desirable.
Rewards & Benefits:
In return for your hard work as our Infrastructure Analyst, we can offer a Competitive salary of circa £36,000 per annum and a range of excellent benefits, working within in a team-orientated and collaborative environment, for a company that strives to be environmentally, socially and economically sustainable.
If you have the skills and experience to join our team as our Infrastructure Analyst, click apply today

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