Out of Hours Team Leader

Penguin Consultants
16 Feb 2019
16 Mar 2019
Contract Type
Full Time
The role involves managing a busy team of Emergency Household Claims Handlers, whilst providing overall responsibility for the team’s performance. The employee shall need to motivate, coach and support the team in ensuring excellent customer service is delivered. Being confident to perform in the role, we are looking for someone that has the ability to inspire, make positive decisions and perform well under pressure.

The role consists of core hours 9am to 5.30pm on Saturday and Sunday and a rota of night shifts and on-call responsibility to be agreed. The role is a combination of office and carrying out homeworker visits.

Qualifications and Experience:

1. Candidates require GCSE’s or equivalent

2. Good knowledge of the emergency processes.

3. Experience in coaching and supporting members of staff.

4. Good interpersonal and organisation skills essential.

5. Extensive experience in a customer service role

Core Competencies:

* Previous Team Leading or Management experience.

* Good customer service and negotiation skills

* Good motivational skills.

* Ability to work to targets and deadlines

* Good complaints skills

* Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)

* Ability to remain focused during high volume periods

* Good communication skills (both written and oral)

* Previous Insurance knowledge desirable but not essential.

* General building knowledge advantageous but not essential

Similar jobs

Similar jobs