Business Development Manager

Recruiter
Rockman Recruitment Ltd
Location
Surrey
Posted
16 Feb 2019
Closes
16 Mar 2019
Contract Type
Permanent
Hours
Full Time
Main purpose:

To proactively develop, through new business and account management a portfolio of corporate accounts. Selling the full range of products and services in order to maximise revenues and margin and achieve set targets.

Key Responsibilities:

To grow, qualify and develop a spending customer base of Key accounts and new customers across multiple markets, through pro-active outbound cold calling and prospecting, selling the full range of our Products and Services. To build and maintain a working database of customers. To work with an External aligned Client Manager to develop new business and maintain existing spend levels of top accounts:

Achievement of set sales, profit and gross margin targets for allocated products and services, including the management of delivery costs, and add-back’s
Achievement of set Key Performance Indicators as set out by Manager, such as Number of Outbound Calls and TalkTime, Quotes Generated, accounts Served.
Satisfactory building and maintenance of customer portfolio including correct contact details, buying preferences and ongoing business needs.
Correct product and vendor mix is maintained by daily monitoring of performance against set targets
Evidence of effective up/cross/switch and add-on selling skills
Effective application of sales and product training
Use of relevant data to identify customer buying patterns and the maximisation of business potential
Opportunities are created, accurately maintained and closed off in CRM
All named, and/or targeted customers’ profiles are completed and current on CRM
Forecasts and pipeline documents are provided on a weekly basis and are accurate within a given tolerance
Customer is on the price band which accurately reflects market conditions
To build an understanding of the structure of the business as well as how and when to engage with other departments e.g. Pre Sales, Sales Support To ensure that customers are managed efficiently and effectively, providing a high level of customer service at all times:

Timely resolution of customer problems and queries, and managing the outcome and the result
Customers’ expectations regarding delivery dates are managed effectively
The customers’ serviceability requirements are understood
Timely and effective use of all reactive/proactive communication media and marketing and communications, e.g. responding to incoming calls, and emails, letters, faxes, etc., making ‘cold’ and other outgoing calls, etc.
Evidence of effective working relationships with other departments to resolve customer problems To actively keep up to date regarding market and competitor intelligence:

Effective use of various industry media and communications-e.g. Internet, publications and magazines, etc.
Industry news and issues are highlighted to the Sales Manager, via meetings, reports, etc. Essential Skills / Experience required for this job:

Hard Working Pro-active Sales Person who understands the essence of selling and what it takes to be successful
Shows excellent customer relation skills and ability to build relationships with key accounts
Excellent communication skills
Reseller experience and knowledge, of IT hardware and services
Solution-based sales/ability to seek opportunities to up sell.
Inspire respect from everyone at all levels both internally and externally
Rapid response to opportunities
Time Management skills
Team Player
Excellent MS Office (Word, Excel, PowerPoint)

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