Branch Administrator

Recruiter
Close Brothers Banking
Location
Wiltshire
Posted
16 Feb 2019
Closes
16 Mar 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
About CBMF
We specialise in helping people buy new and used cars, motorbikes and light commercial vehicles. Working with a network of dealer partners, we provide flexible finance solutions to our customers that are convenient, hassle-free and most importantly, affordable. With headquarters in the North of England, we have 14 branches across the UK. Each branch serves the needs of their local dealers and customers offering a personal hands-on approach to motor finance.
Close Motor Finance is part of the FTSE 250 listed Close Brothers Group plc, a specialist financial services group which makes loans, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers was established in 1878 and employs over 2,500 people, principally in the UK.
Purpose of the Role
The role of Branch Administrator covers two main areas; New Business and Collections. As part of the New Business team you will be responsible for building and sustaining relationships with our customers and dealers. The role is responsible for sales support/underwriting and ensuring the business taken on by Close Brothers Motor Finance is within the set parameters. Focusing on Collections, your job will be to manage customer accounts that fall into arrears; effectively and efficiently collecting on these accounts to ensure the business performs within the set limits and budgets.
The role of Branch Administrator is a high level customer service driven role. To be successful, you must be a self-motivated individual who has excellent planning and organisational skills. You need to be a good communicator with strong influencing and negotiation skills.
Key Responsibilities
General:
* Carry out duties to the company standard policy and procedures
* General office administration office duties
* Management of HPI monitor (Hire Purchase Information)
* Collecting and negotiation of fees that have accrued on customer accounts
* Accurate banking of monies received
* Dealing with customer complaints and general queries
* Ensuring all accounts are maintained by customer direct debits along with management of all direct debit errors / returns
New Business:
* Processing of customer proposals and underwriting them in line with company policies and procedures
* Liaising with motor dealers regarding the outcome / decisions of a proposal that has been underwritten
* Negotiating with dealers, the figures and requirements to make the deal acceptable to CBMF and within personal mandate limit
* Processing documents received that need to be paid out
* Calculating of dealer commission
* Adhering to requirements of new dealer procedures along with certain database checks for items that may occur when underwriting eg. CIFAS (UK Fraud Prevention Service)
* Collecting and negotiation of fees that have accrued on customer accounts
* Operation of our proposal system with clear notes and rational that is to our company standard and audit process
* To achieve internal staff sales budgets on retention
Risk & Compliance
* Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
Skills & Experience
Essential
* Excellent customer service skills
* Previous experience in a customer focused environment
* Demonstrable experience of working within a structured process
* Excellent IT Skills (MS Word, Excel and Outlook)
* The ability to work well as part of a team
Desirable
* Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act
* Previous experience in a collections or underwriting position

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