Customer Care Advisor

Recruiter
Backline Logistics Plymouth Branch
Location
Devon
Posted
16 Feb 2019
Closes
16 Mar 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Backline have a great opportunity for a Full time Customer Care Advisor in Plymouth Devon

If you want to progress your career with a company who are growing all the time then this is the role for you

You will be someone who prides them self on their customer services skills and is able to communicate well with others. Have a real eye for detail and takes pride in there job.

The role will involve:

* Answer customers’ questions/enquiries over the phone.

* Identify customers’ needs and deduce the appropriate course of action.

* Liaising with Customer Services Management Team for best approach when solutions are unclear.

* Prioritising caseloads to ensure incidents are dealt with and followed up at regular intervals.

* Provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements.

Salary depending on experience

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