Accountancy Services Team Leader

Recruiter
Job consultancy
Location
Cheshire
Posted
16 Feb 2019
Closes
16 Mar 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Accountancy Services Team Leader – Negotiable - Warrington
It is the Accountancy Services Team Leader’s responsibility to manage the Accountancy Services PODs providing a professional and effective service by leading, coaching and developing the team. The team will include, Advisory & Tax, Accounts Production, Management accounts, VAT, and Sales Ledger.
Working within the Accountancy Services team the role holder will report to the Accountancy Services Manager.
The role holder will also have daily interactions with team leaders, clients and staff and they will also be involved in meetings with senior management team and directors of the business.
The Team Leader will also manager a team of people who look after a portfolio of customers.
The successful candidate MUST be ACA/ACCA qualified.
Roles responsibilities:
* To drive performance and processes to ensure that the highest quality Service Delivery and Customer Experience is provided to customers at all times
* Provide key reports to the Accountancy Services Manager on a regular and ad-hoc basis as required
* Take responsibility for process improvement, working with the Service Development team to improve the accuracy and efficiency of the service delivery processes
* Provide a professional service to clients, identifying and implementing changes to processes which can be improved in line with the smartest strategy, removing any bottlenecks or risks
* Manage and supervise the workload of the team allocating team members to optimise service provision and administrator support across the opening hours of the service delivery centre
* Co-ordinate the team in all aspects of the role to ensure that the service provided by the advisors adheres to the operational performance standards for quality and timeliness
* Ensure that the weekly and monthly targets are achieved
* Manage escalated customer issues, exceptions and technical questions
* Any other duties that are deemed necessary to support the business
* Fully understand the systems, processes, procedures and technology within the department to drive through development and improvements in effectiveness and efficiencies
* Co-ordinate the team in all aspects of the role to ensure that the service provided by the advisors adheres to the operational performance standards for quality and timeliness
* Understand the current and future capabilities of the team, ensuring the team have the skills and knowledge to carrying out their role effectively, identifying any gaps and training needs and implementing the necessary training to address
* Regularly meet with Team Members via team meetings to ensure that staff are focused on delivering business objectives
* Manage and track punctuality and absenteeism, carry out return to work interviews and escalate to management instances of excessive or long-term absence
* Carry out regular 121’s and annual Performance Reviews for all team members in order to set relevant objectives and to provide constructive feedback on past performance
* Provide coaching and mentoring to the team members to ensure continuous improvement in performance and development of skills and opportunities to progress where appropriate
* Carry out capability interviews in line with specified procedures to ensure that the department recruits the right person for the role
* Manage issues of discipline and grievance in conjunction with HR
* Ensure that Information Security policies and procedures are communicated and adhered to within the team
* Contribute to meetings and provide key reports to relevant Managers on a
regular and ad hoc basis.
Skills, Experience and Knowledge required:
* Qualified ACA/ACCA
* 1-2 years’ experience of working in industry/practice in an advisory capacity, advising clients or stakeholders
* Reviewed work on behalf of staff prior to release or partner review
* High attention to detail
* Ability to work accurately under pressure
To be considered for this position, please apply now

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