Customer Account Manager

Sopra Banking Software
16 Feb 2019
23 Mar 2019
Contract Type
Full Time
Sopra Banking Software is currently recruiting a Customer Account Manager to be responsible leading and managing all aspects of the business line of our finance lending engagement with allocated customers. This includes overseeing and maintaining current business streams and seeking initiatives that expand the lending platform within the allocated customer base. The Customer Account Manager will have responsibility for the customer relationship at business line executive level, will co-ordinate with the Client Director to ensure overall account objectives are met, will develop the account through existing channels to continually grow the business vertically; building from our incumbency.

The Customer Account Manager will ensure that the services provided by Sopra perform so in accordance with the relevant agreements and will act as a main point of contact for the designated customer.

This is a highly visible and complex role, since the candidate will be managing major banking customers, influencing customer engagement and delivery performance and directing virtual teams so that our customer commitments are met. In addition we expect to see significant growth from the assigned customer base.

Candidates should possess exceptional communication skills, experience of engaging at executive level and working with retail banking customer base.

The role requires the following experience:

* A demonstrable sales or account management track record of a minimum 5 years achieving in excess of 100% annual quota in selling high value application software and services in the financial markets;

* Demonstrably capable of managing complex sales processes and converting new opportunities to TCV within the installed customer in the financial services market;

* Experience of managing contracts within Tier 1 & 2 UK banks and/or mortgage lenders/Building Societies and or car finance/asset finance companies.

* Knowledge of the retail financial services and/or the asset finance/car finance market and an understanding of the solutions that address this market;

* Ideally candidates would have workedand supported clienst through digital transformations.

By joining the Sopra Banking Software team you will enjoy our excellent rewards and benefits schemes including 6% pension contribution, employee share scheme, an option to buy or sell holiday days, medical insurance, health cash plan, flexible working where possible, plus many more excellent benefits.

Sopra Banking Software is a banking and specialist finance software vendor, and a major global digital player. We have been supporting banks and financial institutions for almost 50 years. With in-depth knowledge of the banking industry, banking customers, and innovative technologies. The triple focus allows us to build powerful and agile software solutions and to implement them through value –added use cases.

We are committed to employing a diverse and inclusive workforce where all our people can be themselves and success on merit. So if this sounds like a culture you would like to be part of then be assured that we will welcome your application.

We believe our people are our greatest asset. We actively encourage the professional development of our employees with on the job training, learning from our subject matter experts, access to our Sopra University e-learning, and the benefit of external training opportunities.

As part of our hiring process new employees will be required to pass a consumer credit check and DBS check If you have any concerns about this please raise them with the recruitment team

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