Customer Service Advisor - eCommerce

Location
London
Salary
£16000 - £17500 per annum
Posted
18 Feb 2019
Closes
18 Mar 2019
Ref
00092236
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company specialises in plastic film adhesives and display protection mediums, operating on over 30 international online marketplaces. They are recruiting for a full time Customer Service Advisor position in Park Royal, London NW10.

The role involves:
- Actively responding to customer emails
- Offering technical assistance via email and phone
- Processing customer orders and returns
- Tracking and tracing parcels for customers
- Responding to customer claims and chargebacks
- Liaising with team members to address customer issues
- Responding to customer online feedback and reviews
- Ensuring customer satisfaction
- Other ad-hoc duties

The individual they are looking for:
- Excellent command of English language
- A willingness to learn something new every day
- Confident in dealing with people and handling complaints
- A hardworking problem solver
- Extreme attention to detail

What you will get as a Customer Service Advisor:
- A very friendly and comfortable atmosphere to work
- 35 hours per week - No weekends
- Fully paid 2 weeks training
- 28 days paid holiday
- Company pension scheme

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