1st Line Support - Porting

Location
Bristol
Salary
£19000 - £23000 per annum
Posted
18 Feb 2019
Closes
07 Mar 2019
Ref
00092276
Contact
Recruitment Genius Ltd
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a wholesale telecommunications provider based in Bristol. They have been around since 1996 and they provide services to many of the UK's ITSPs and telecommunications companies, as well as an increasing number of overseas providers. They are looking for a dedicated individual to join their Porting team. You will be their customer's first point of contact helping them transition numbers in and out of the company.

You will be responsible for contacting other carriers, managing tickets and liaising with their customers keeping them informed during each stage of the process. They need someone who is outgoing, detail oriented and able to learn quickly. This is an excellent opportunity to learn and develop a wide variety of skills and explore your potential.

You must be: Proficient in English and be able to work as part of a team. Knowledge of UK Geographic and Non-geographic Number Portability would be beneficial. Regardless, training will be provided.

Responsibilities:
- Handling all porting enquiries whilst adhering to the industry SLAs.
- Maintaining the good reputation they have built up over the years with high attention to detail and a friendly, patient approach to other porting desks.
- Occasional overflow work with the support desk.

Skills and Experience:
- Excellent verbal and written communication skills.
- Must be a highly motivated self-starter.
- Solid troubleshooting and problem-solving skills.
- Strong attention to detail and be able to deliver high-quality work with little supervision. You must have attention to detail whilst being incredibly organised and efficient.

Benefits:
- £19,000 - £23000 (depending on experience)
- Private healthcare
- Life insurance
- Pension scheme
- Free home broadband
- Potential career progression within the company

Bradley Stoke - Bristol

This is a full-time position where the standard working hours are 9-5 Monday to Friday.

Please send your CV.