Reporting to the Planning & MI General Manager, we are looking for a MI Specialist to join our Contact Centre Support Team where you will be responsible for owning the MI relationship for the contact centre and working with operational leaders to ensure all reporting meets business requirements.
In this role you will be responsible for providing insightful management information and analysis across all areas of the contact centre helping define, build and implement effective methodologies and making recommendations for improvements.
If you are highly analytical and have strong problem solving skills, are able to keep a cool head under pressure, have the ability to communicate to all levels up to and including CEO and have a strong contact centre background and a proven track record in data analytics and insight in high-volume, high-performance environments why not apply today?
To be successful you must have advanced excel and visual basic skills, SQL and Tableau experience would be advantageous along with experience of Work Force Management systems.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!