Customer Service Team Leader

Venn Group
London (Central)
14 Feb 2019
13 Mar 2019
Contract Type
Full Time


Customer Service Team Leader
Location: London
Length: 8 months potentially ongoing

Our client, a world-renowned charity is seeking an experienced Customer Service Team Leader to lead their reception team to ensure the smooth running of their accommodation service.


  • Leading and monitoring performance of team to ensure high standards of customer service
  • Training new members of staff in protocols and procedures
  • Dealing with petty cash and cash reconciliation
  • Deescalate potentially volatile situations to ensure the safety of both staff and clients

Desirable experience:

  • Background in homeless accommodation
  • Experience in leading and managing a team directly
  • High level of both written and verbal communication
  • Confident when dealing with confrontational situations
  • Experience in using AMIS housing management software

If you have experience to match the requirements, or if you would like more information on the role, please contact Jason Woodhouse on

or send your CV to

*Venn Group's "Recommendation Scheme": if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.

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