3rd Line Network Engineer - SC Cleared

Hays Specialist Recruitment Limited
12 Feb 2019
13 Mar 2019
Contract Type
Full Time

Security Cleared Engineer, Network Engineer, Network Eng, SC Cleared

My Client, Europe's leading IT services provider, is currently recruiting for an experienced Network Engineer to work onsite with one of their major clients. Within this job you will be responsible for supporting the customers global requirements in a service desk capacity as the 3rd line support. As a networking expert you will be heavily involved with escalated issues and pro-active work on a daily basis. Due to the nature of this customer you need to be security cleared to be eligible to apply for this role.
Main Responsibilities
Technical 80%

  • Fault Management - In depth Call and incident Management - Customer facing
  • Escalations - Ensure the right technical level input is provided for all assigned escalations
  • Service Design - Support the Operational and Design Architects to provide a customer design that meets customer requirements
  • Changes - Manage and implement all Non Standard and Standard Technical requests
  • Pro Active - Provide technical leadership in all proactive tasks, identifying gaps and providing solutions that meet customer expectations
  • Tooling - Integrating business tools into customer environments

Administration 20%

  • Documentation - It is critical for all customer documentation to be kept 100% up to date.
  • Participate in team and sector meetings
  • Utilise the business tool suite to manage day to day tasks
  • Ensure accurate completion of all incident records and associated paperwork
  • Updating - the call management system as required
  • Reporting - Assist with SLA reporting when required
  • Security - Adhere to customer Security Policies
  • Worksheets - Update accurately worksheets and system pricing tools as documented

The Ideal Candidate

  • Cisco Switching
    • IOS and NXOS Switches, 6509 and Nexus Core and Cisco edge switches.
  • Cisco Routing
    • 10K ASR Routers, knowledge of OSPF Required.
  • Firewalls
    • Cisco ASA Firewalls
    • Checkpoint NG Firewalls
    • Juniper Screenos and SRX Firewalls
  • WIFI
    • Cisco Controller based Wifi
  • IPAM
    • Efficient IP IPAM solution
  • Application Delivery
    • F5 LTM Loadbalancers
  • VPN
    • Cisco and Juniper Firewall VPN Solutions
  • Web Proxy
    • Bluecoat Proxy SG Appliances & Bluecoat Director for management.
  • Access Control
    • Cisco ISE

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