Credit Control

Robert Walters
14 Feb 2019
01 Mar 2019
Contract Type
Full Time

Robert Walters
£23,000 P/A
Credit Controller

Support the AR & Billing Manager to achieve departmental targets and to improve existing processes while promoting a positive approach

Follow all Company and Departmental Processes and Procedures relating to the management and control of debtors ledgers, forecasting cashflow and accurate allocation of cash

To ensure reduction in aged debtors and queries and that cash is collected in accordance with funder contracts and within designated timescales including:

* Ensure all debt is chased effectively and payment made within contractual terms, as defined by Company Policy, procedures, contractual & legal obligations, to ensure efficient debt management and maximum cash collection.
* Ensure effective follow up of queries so all revenue is secured and paid for within contractual payment terms
* Forecast monthly cashflow and escalate any issues to the AR & Billing Manager
* Provide support to the billing team to ensure all revenue is billed accurately and on time to maximise cash collection
* Follow all Company and Departmental Processes and Procedures relating to the management and control of debtors ledgers and accurate allocation of cash
* Provide effective communications to both external customers and with internal departments
* Escalate key issues relating to unpaid revenue, queries, unallocated cash/ credits and customer complaints to the AR & Billing Manager
* Supporting Key Performance Indicators and Objectives for the credit control team and making recommendations on how to improve processes

Key Accountabilities
* Accurate and timely collection of invoices and allocation of cash/ credits in accordance with agreed targets and KPIs as defined by AR & Billing Manager
* Ensure that all risks including unpaid revenue is identified, prioritised and followed up in accordance with policies and procedures.
* Effective query resolution and account reconciliations and recommend improvements to current processes including billing team to ensure revenue is secured and accurate
* Promote and maintain relationships with Funders and Operational management to ensure Credit Control standards are adhered to and consistency of processes maintained with a 'Right first time, every time' approach to deliver excellent service to all of our customers
* Carry out any 'ad hoc' duties : including forecasting cash, securing revenue, ensuring bills sent on time so cash collection is not delayed, maintaining accurate customer records/ notes on system and adhoc projects relative to the Credit Control team

Personal requirements
Prior experience of working within Credit Control team
Sector knowledge preferable
Advanced IT skills, including Excel (essential) and Sage 200 knowledge (preferable)
Excellent communication skills, able to work well under pressure
High level of numerical and analytical skills, attention to detail
Focus on timely delivery of results and able to handle multiple tasks and prioritise workloads

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