Council Tax Officer - Recovery

Recruiter
Anglia Revenues Partnership
Location
Snarehill
Posted
12 Feb 2019
Closes
13 Mar 2019
Sector
Legal
Contract Type
Permanent
Hours
Full Time

Anglia Revenues Partnership has an opportunity available for a Council Tax Officer - Recovery to join us in Thetford. You will join uson a full time basis and in return will receive asalary of £18,028 – £22,668 per annum.

As our Council Tax Officer - Recovery you will assist in the billing, collection & recovery of Council Tax, ensuring Council Tax income is received promptly & efficiently.

Key duties and responsibilities of our Council Tax Officer - Recovery:

- Administer and process all types of council tax billing and recovery functions, within agreed targets, including the negotiation of payment arrangements and the monitoring of subsequent recovery

- Deal with customer correspondence and enquiries in person, by email, by telephone or by letter, providing an excellent, polite and courteous public service at all times

- Deal with reports and other general tasks that are the responsibility of the Revenues Department

- Liaise with all departments of the council/ARP, government departments, external bodies such as Debtors, Bailiffs, Enforcement Agents, Valuation Office and members of the general public

- Process all types of Council Tax or Business Rates enquires by operating various IT systems within targets set at any time

- Be familiar with and keep own knowledge up to date regarding Council Tax or Business Rates legislation, process, procedures and policies

Skills and experience required to become our Council Tax Officer - Recovery:

- Excellent customer service skills and the ability to deal with conflict

- Good general education - 2 GCSE grades A-C or relevant Revenues experience

- Demonstrate good numerical and writing skills

- Knowledge of computer packages, including the Microsoft Suite and have the sufficient knowledge and skill to be able to use computers effectively

- Demonstrate experience or understanding of customer care

- Demonstrate ability to deal with customer enquiries in an appropriate, diplomatic and professional manner

- Be able to remain calm during stressful circumstances

In return for joining us, we can offer you:

- Competitive starting salary £18,028

- Career development opportunities

- Full training

- Flexible working

- Free car parking

- Local Government Pension Scheme

- Rewards Package

Interested? If you believe you have the right skills and are looking for your next career opportunity as our new Council Tax Officer - Recovery then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Closing date for applications: 27th February 2019.

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