Council Tax Officer - Recovery

Anglia Revenues Partnership
12 Feb 2019
13 Mar 2019
Contract Type
Full Time

Anglia Revenues Partnership has an opportunity available for a Council Tax Officer - Recovery to join us in Thetford. You will join uson a full time basis and in return will receive asalary of £18,028 – £22,668 per annum.

As our Council Tax Officer - Recovery you will assist in the billing, collection & recovery of Council Tax, ensuring Council Tax income is received promptly & efficiently.

Key duties and responsibilities of our Council Tax Officer - Recovery:

- Administer and process all types of council tax billing and recovery functions, within agreed targets, including the negotiation of payment arrangements and the monitoring of subsequent recovery

- Deal with customer correspondence and enquiries in person, by email, by telephone or by letter, providing an excellent, polite and courteous public service at all times

- Deal with reports and other general tasks that are the responsibility of the Revenues Department

- Liaise with all departments of the council/ARP, government departments, external bodies such as Debtors, Bailiffs, Enforcement Agents, Valuation Office and members of the general public

- Process all types of Council Tax or Business Rates enquires by operating various IT systems within targets set at any time

- Be familiar with and keep own knowledge up to date regarding Council Tax or Business Rates legislation, process, procedures and policies

Skills and experience required to become our Council Tax Officer - Recovery:

- Excellent customer service skills and the ability to deal with conflict

- Good general education - 2 GCSE grades A-C or relevant Revenues experience

- Demonstrate good numerical and writing skills

- Knowledge of computer packages, including the Microsoft Suite and have the sufficient knowledge and skill to be able to use computers effectively

- Demonstrate experience or understanding of customer care

- Demonstrate ability to deal with customer enquiries in an appropriate, diplomatic and professional manner

- Be able to remain calm during stressful circumstances

In return for joining us, we can offer you:

- Competitive starting salary £18,028

- Career development opportunities

- Full training

- Flexible working

- Free car parking

- Local Government Pension Scheme

- Rewards Package

Interested? If you believe you have the right skills and are looking for your next career opportunity as our new Council Tax Officer - Recovery then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Closing date for applications: 27th February 2019.

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