Customer & Competitor Insight Manager

14 Feb 2019
01 Mar 2019
Contract Type
Full Time

The role
RM Resources, part of RM Group have an exciting opportunity for a Customer & Competitor Insight Manager. The role will be based at Nottingham NG17 9LE. The office is modern and has a great feel and culture. On offer will be will be a competitive market rate salary. The role will report into Head of Brand Planning & Marketing and be part of the Brand and Marketing team. RM Resources is a multi-channel provider with an annual turnover of approximately £120m. It specialises in curriculum and educational resources for schools and nurseries, with a strong presence both in the UK and internationally. We are comprised of multiple brands with our leading identities being TTS and Consortium. Leading the UK educational resources industry in size, innovation and teaching expertise, we sell 59,000 products, of which 3,500 are our own designed products. As we move to be an increasingly digitally focused business, where over half of our UK orders being submitted online, we focus on our operational efficiency, progressing supplier and product rationalisation, and expanding internationally to ensure our continued success in a highly competitive environment. The role of the Brand and Marketing team is to ensure that we are creating inspiring and innovative journeys for our customers throughout different communication channels. The Customer & Competitor Insight Manager will co-ordinate and manage the market intelligence and research activities across the business to inform and support strategic and operational insights and propositions to customers, and contribute to the company's overall targets.

Key responsibilities
Please see the attached JD and organisational chart for full details

Skills & experience
You will require the following qualifications, skills and experience  Excellent teamwork, communication and interpersonal skills  Excellent analytical, statistical and data skills  Skilled in interpretation of market information and ability to summarise  Ability to co-ordinate and work with external agencies and organisations  Excellent organisational and planning skills  Accuracy and attention to detail  Excellent written communication skills  Inquisitive and problem-solver Essential  Educated to degree standard or equivalent  Highly competent with Microsoft Office suite  Some experience working within a commercial B2B or B2C environment  Hands-on experience of quantitative and qualitative research methodologies  Survey compilation and interpretation experience  Analysis of market information, analysing trends, drawing conclusions and proposing solutions  Management of external agencies and partners Desirable  Negotiation skills  Project Management experience For more information on RM Group please visit http:// We hope you are interested in RM and this role and look forward to receiving your on line application

RM Group offers all employees great conditions and benefits and has been a Top employer for many years - 25 Days Holiday - Group Personal Pension (DC). Automatically enrolled after 3 months. - Employee Assistance Programme (EAP) - Life Assurance (2 times salary) - BHSF Health Cash Plan (Bronze Level) -Statutory Adoption/Maternity Pay - Statutory Paternity Pay -Enhanced Sick Pay-Status and Needs-Based Car Allowance - Commission - Bonus. The following voluntary benefits are also available:-Childcare Vouchers -Voluntary Dental Plan -Voluntary Health Cash Plan-Voluntary Critical Illness Cover-Voluntary Health Assessments-Cycle to Work Scheme-Give as You Earn (GAYE)-Employee Referral Scheme Take a look at our social media pages: Twitter Facebook LinkedIn

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