AR22717 - Switchboard Operator

NHS Orkney
14 Feb 2019
23 Feb 2019
Contract Type
Full Time
Our new hospital and healthcare facility will open in 2019 and there are exciting times ahead!

If you are looking for a new job in a busy and dynamic environment then this may be the challenge you are looking for.

A vacancy has arisen for a Switchboard Operative to facilitate prompt communications in response to internal and external callers/visitors via the Hospital switchboard and in person.

As the Switchboard Operative you will play a crucial role in NHS Orkney’s response to requests for medical assistance, including major emergencies, occurring both within the hospital and elsewhere in the county. You will also monitor internal and external alarm systems and perform mailroom duties.

You will have a professional telephone manner, and must be able to take initiative when assessing calls and situations, dealing with them efficiently and effectively.

You will have excellent communication and interpersonal skills, and be able to work unsupervised in a busy and pressurised environment.

You will be IT literate, and preferably hold an ECDL qualification or have equivalent IT knowledge. Experience of operating a telephone system would be desirable.

Job Description and Person Specification.pdf

For more information on these posts please contact Sarah Rendall, Switchboard Operator, at;

or email

These posts are subject to a Disclosure Scotland check

The post holders will be required to work towards the Health Care Support Worker Code of Conduct.