Project Manager

Acorn Recruitment And Training
14 Feb 2019
13 Mar 2019
Contract Type
Full Time
Project Manager - Home Based
£50,000 - £60,000
The Company:

Our Client is a leading independent communications provider, providing business broadband, VoIP, telephone systems and IT solutions throughout the UK. They Provide IT, communications and cloud services to UK businesses of all shapes and sizes, directly and through their partner community.

The Role:

The Senior Project Manager is responsible for the delivery of multiple projects, where the size, complexity and solution may vary. The Senior Project Manager is responsible for ensuring that the detailed solution as signed off by the company and the customer is executed and managed in line with the delivery plan, quality and budget ensuring all aspects of service are in place and customer billing implemented and initiated, whilst ensuring a high level of customer satisfaction. As a Senior Project Manager it is expected that the role will also act as a point of escalation when necessary as well as providing coaching and mentoring to junior members within the team.

* Creates and executes project work plans, including scope and migration
* Identifies resources required and assigns individual responsibilities
* Provides a single point of contact for customer and internal stakeholders
* Manages the P&L associated with the project to show budget, forecast and actual profitability
* Maintains a change control log with records and impact assessments of all changes that have been introduced during the project lifecycle. Ensure customer instigated changes are properly captured, approved and funded
* Capture all hours worked, and track forecast against budget on a weekly basis on the company timesheet tool
* Travel to customer site when necessary
* Chair regular project reviews with client representatives and project team members, report regularly on project progress, to the client and line management.
* Conforms to Governance during the end to end lifecycle of the project
* Delivers project to time, quality and budget
* Defines the risk profiles for each project, maintain and manage the risk and issue log for each project, put in place contingency plans to minimise business risk
* Engages and works with Service Transition to ensure successful operational go live
* Ensures timely and accurate invoicing with supporting evidence to demonstrate completeness of tasks / projects
* Acts as a point of escalation when necessary or requested
* Provides coaching and mentoring to junior members of the project team
* Drives Customer Satisfaction in line with CSAT survey

Nice to have skills:

* Extensive background in project managing converged solutions involving multiple technologies
* Data Centre and CLOUD based solutions involving multiple vendors (essential)
* Data migration including but not exclusicve to Office 365 (essential)
* LAN\WAN solutions involving multiple vendors - Extreme and Juniper preferred.
* Security and Firewall solutions involving multiple vendors
* Mitel 3300 and Avaya ACM and or IP telephony solutions (not essential but would be nice to have)
* People management
* Microsoft Project
* Professional Project Management qualifications such as APM or Prince 2 (Practitioner level)
* Understanding of working within an ITIL lead organisation
* Excellent understanding of Risk and Issue management with demonstrable practical experience
* Understanding of P&L as well as practical knowledge of sales and billing cycles/process
* Excellent written and verbal presentation skills
* Excellent MI and reporting skills
* Strong people management skills, including conflict resolution
* Strong negotiation skills
* Excellent management qualities

For more information please contact

Acorn Recruitment acts as an employment agency for permanent recruitment.

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