IT Engineer - Project Support

12 Feb 2019
13 Mar 2019
Contract Type
Full Time

Ellisonpeople is recruiting for a IT Support Engineer to work on projects for a company based in Blackburn. Our Client is an established software solutions provider and we are looking for a bright and enthusiastic Technical Support Engineer to provide enterprise 1st and 2nd Level Technical Support.

Your role will be to;

- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Work with all departments on projects
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Record all communications and resolutions on Autotask

You will need to have proven IT skills and experience;

- Proven working experience in 2nd line technical support
- Basic knowledge of Unix/Linux systems, utilities and scripting
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Windows OS skills
- Excellent organisational skills
- Basic SQL skills preferable but not necessary-

In return you will be provided with an opportunity to develop your skills with further training as well as the opportiunity to see projects from start to finnish. Salary is increased with further training.

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