IT Helpdesk Manager

MARS Recruitment
Dry Sandford
12 Feb 2019
13 Mar 2019
Contract Type
Full Time

IT Helpdesk Manager, Abingdon, £30,000-£35,000

MARS Recruitment are proudly working with one of the area’s leading providers of IT solutions to businesses across the South of UK. Passionate about their people, clients, technology, innovation and creative, they now seek a likeminded IT Helpdesk Manager to help develop this brand new Helpdesk function.

The IT Helpdesk Manager will be expected to manage a team of six IT Support Engineers, ensuring a high level of service and support is being delivered to their external customers. You will schedule engineers to customer sites, ensuring that all support tickets are closed within the agreed SLA’s and that the Engineers time is recorded against their assigned work.

This IT Helpdesk Manager vacancy would perfectly suit someone who has transitioned from a hands on 1st/2nd line support role into a hands off management role. You will have experience in managing support staff, scheduling their work on a daily basis, answering and closing support tickets, setting SLA’s and implementing best practice like ITIL.

Knowledge of the following technologies would be an advantage but not essential:

- NetHelpDesk

- Supporting Windows 7, 8 and 10

- Administering users and groups using Active Directory, implementing Group Policies

- Microsoft Office 365 or Azure configuration and administration

- Windows Server Installation/administration (2012/2012 R2 or 2016)

- Networking TCP/IP and connectivity (knowledge of Cisco routers\switches would be highly beneficial)

- High level written and verbal communication skills are essential

This IT Helpdesk Manager role is offering a salary of £30,000 - £35,000. There is also a 4% pension contribution and Healthcare benefits.

If you’re an IT Helpdesk Manager, IT Support Team Leader, IT Service Desk Manager or IT Helpdesk Manager looking for a new opportunity, please do not hesitate to contact Charlie at MARS Recruitment.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).


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