Technical Support Manager

Recruiter
Sandvik Ltd
Location
Swadlincote
Posted
12 Feb 2019
Closes
11 Mar 2019
Contract Type
Permanent
Hours
Full Time

Technical Support Manager

Location: Swadlincote, Derbyshire.
Salary: Competitive, DOE.
Contract: Full time, permanent.

About us

Sandvik is a high-tech, global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We have world - leading positions in selected areas - tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. The Group has about 47,000 employees and representation in approximately 130 countries, with sales of around £7.3 billion.

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best solution for you today, we are already thinking ahead to the best solution for you tomorrow. Our proactive career planning ensures that your performance is recognised and offers various ways to fuel your growth towards exceptional achievements.

DETERMINED APPROACH WITH A TECHNICAL SUPPORT BACKGROUND? WE LIKE THAT ABOUT YOU!

About the role

The Technical Support Manager will be responsible for setting industry leading standards in the area of customer support services. Leading a team of global technical experts and support services staff you will lead and develop expertise within your team and set the strategic agenda for the support services.

Living our core values and being a role model of a Sandvik Leader, you will support the Sandvik culture, develop your colleagues knowledge and skills and consistently promote an ethos of continuous improvement throughout your area of the organization. You will promote industry best practice and engage your team to deliver on this to meet the strategic objectives of the business. Innovation will play a big part in this role as the successful candidate will develop and grow a post sales Service Management function, you will explore and utilise digitalization and other new offers, review working practices to ensure they are operational and use technology to improve efficiency as appropriate.

Travel will be required from time to time but most your time will be spent at the Swadlincote site.

Essential Criteria

• Entrepreneurial mindset.
• Experience in change management and development.
• Working in a digital environment and managing people remotely.
• Minimum 5 years of work experience in an international equipment or customer services function.
• Service manager role from construction or mining equipment.
• Skills and ability both to develop and deliver on strategic and performance metrics.
• Experienced performer with good interpersonal and communication skills.
• Relevant technical education (Masters or Bachelors level)
• Fluency in English.

In return for your passion and drive we will offer you

• The opportunity to be make an impact on our Business Unit's performance
• The opportunity to be part of an ambitious team driving real change
• The opportunity to coach and develop others
• A competitive reward package

Where others see many, we see you - personally. We recognize and value your passion and personality. With your excellent communication and change management skills; you will be able to bring our services to the next level!

If you feel you have the necessary skills and experience to be successful in this role click on 'APPLY' today, forwarding an up to date copy of your CV for consideration in the first instance.

Closing date 08th February 2019

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