3rd line / Infrastructure / IT Support Engineer / Systems Engineer

Guildford Technology Accounts
12 Feb 2019
23 Feb 2019
Contract Type
Full Time
3rd line / Infrastructure / IT Support Engineer / Systems Engineer sought by a large business with headquarters in Brentwood.

You will work within the infrastructure team and be involved in:
• Provide infrastructure support to internal staff
• To assist in maintaining and supporting the Server & Network infrastructures, thereby offering a robust and resilient platform for IT services.
• To assist with the planning, design, implementation and support of the server & network infrastructure, thereby helping to build & maintain a robust and resilient platform.

Specific duties:
• Act as the primary contact for third line support for all infrastructure incidents – ensuring to document fixes for the first/second line service delivery team, so that they can undertake the fix where possible.
• Have good communication skills, as the post holder will have to liaise with users at all levels and external suppliers to resolve infrastructure issues and provide pro-active support.
• Advise and assist colleagues within the IT department in the resolution of user calls and must keep colleagues informed about system support when necessary.
• Must be able to provide clear and accurate estimates for work undertaken; follow set procedures for managing incidents; keep users and management appraised of progress and pro-actively highlight any issues or problems that may arise.
• Create and manage a knowledgebase of key infrastructure information and support procedures.
• Work with the licences manager to ensure all third-party business applications are correctly licensed.
• Work on infrastructure projects and upgrades

Skills sought:
• At least 2 years’ experience working with infrastructure
• Good understanding of Windows Server & desktop, VMWare, Microsoft Exchange Server.
• Excellent working knowledge of Windows operating systems
• Experience of fully and accurately documenting systems

If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.

Reed Specialist Recruitment Limited is an employment agency and employment business

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