Internal Support Technician

Recruiter
1st Choice Rec
Location
Tiverton
Posted
12 Feb 2019
Closes
02 Mar 2019
Contract Type
Permanent
Hours
Full Time

1st / 2nd Line Technical Support Tiverton, Devon £18k

Do you have experience in providing 1st / 2nd Line support and technical customer service?

Liaising with customers to resolve technical issues on internal systems to deadlines / KPI's

Providing telephone support to 1st and 2nd line technical issues, remote connection where required

After appropriate training providing out of hours 2nd line support

Logging call issues accurately and in a timely fashion

Escalating unresolved issues to engineer or manager

Offer maintenance contracts to non-contract customers

Product training will be given

Hours of work 8am - 5pm Monday to Thursday / 8am - 4pm Friday (out of hours support also required)

To discuss this role please call Stacey or Kristie on or email

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

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