Service Manager (Social Care)

15 Feb 2019
22 Feb 2019
Contract Type
Full Time
Service Manager (Social Care)

Leicester is one of the most diverse and multicultural cities in the country. We are committed to improving the lives of children, raising aspirations and building achievements.

Position: Senior Officer ICRS
Location: Leycroft Road, Leicester
Job type: Full Time, Permanent
Salary: £30,756 to £33,136 per annum

Closing date: 20th February 2019

About the role:

We are looking for someone to provide support and supervision to staff based within the Integrated Crisis Response Service (ICRS) during out-of-hours and at weekends as part of its 24-7 service provision. You will ensure performance management runs at the heart of the service underpinned by effective operational policies and procedures whilst working in partnership with Adult Social Care and Health.


- Co-ordinate the activities of the team out-of-hours including weekends and evenings to ensure seamless service provision at all times
- Directly manage, support and develop the ICRS Co-ordinators, ICRS Night Assistants and the ICRS Team Support Worker (approximately 9 staff)
- Attend daily multi-disciplinary meetings
- Carry out observations within the ICRS systems work environment
- Ensure daily / weekly performance management information is readily available
- Work alongside all key partners by maintaining effective relationships to help influence positive change for the service and its users
- Take responsibility for all cases that fail to leave the service in line with their discharge date by challenging partners and ensuring a robust discharge plan is in situ

About you:

- In depth knowledge and experience within health and / or social care relevant to the running of regulated service
- Detailed practical knowledge of Care Act and Care Quality Commission legislation, guidelines and policy sufficient to give advice to support staff
- Experience of working within health and or social care at a senior practitioner level sufficient to develop / improve / working practices / procedures / guidelines / policy and / or to adapt them to meet individual circumstances
- Experience of communicating management, statistical or technical progress and information in presentations, proposals, reports and e-mails / memos
- Experience of managing and developing a team of health or social care staff

As a Disability Confident and Equal Opportunities Employer, we welcome applications from disabled applicants and applicants from under-represented groups. We guarantee to shortlist applicants with a disability, as defined by the Equality Act 2010, if they meet the minimum criteria for the vacancy.

You may have experience of the following: Service Manager, Senior Care Coordinator, Service Delivery, Healthcare, Process Improvement, Social Worker, Community Care, Team Leader, Operations Manager, Operations Management, Senior Support Worker, Registered Manager, Business Support Manager, NFP, Not For Profit, Third Sector, Charity, Charities, etc.

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