Fire & Security Service Engineer

Marlowe Fire & Security
08 Feb 2019
02 Mar 2019
Contract Type
Full Time
Job Title: Service Engineer
Position Reports to: Area Manager
Based: Field based - West Midlands

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. To work as a team with colleagues, Team Leaders and Service Managers to enhance the Company's reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

* Maintain Fire and Security Systems in line with current standards and customer requirements

* Respond to demand service calls on all types of systems in line with current standards and customer requirements

* Plan and implement routine and re-active call visits for your area

* Effectively communicate with our customers to ensure a full understanding

* Able to work on own initiative

* Be responsible for the management and security of tools and stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate

* Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs

* Assist colleagues as and when required

* Hold a full Driving Licence

* Hold a valid Passport (Current)

Person Specification

* Personality - Energy, Drive and Enthusiasm

* Technical background in the electrical / electronic industry

* Good all round knowledge of Fire and Security Systems

* Experience of front line customer contact preferred

* Excellent organisational skills

* Professional and presentable at all times

* Be able to deliver exceptional customer service

* Must be able to perform well as an individual as well as part of a team

* ACE - Attitude, Commitment & Effort key to progression


* Company Vehicle and Fuel Card

* Laptop, Mobile Phone and Tablet

* Uncapped Engineering Incentive Scheme

* Pension Scheme

* Life Insurance Scheme

* Additional Day Holiday for Each Full Year of Completed Service up to 25 days.

* Birthday Holiday (Following successful probation review)

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