Provisioning Coordinator

Location
Portsmouth
Salary
£18000 - £23000 per annum
Posted
14 Feb 2019
Closes
14 Mar 2019
Ref
00092212
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This company is a leading high-quality IT channel-focused Internet Service Provider with a large national Dark Fibre network. They give their clients access to one of the most diverse and resilient networks in the UK and provide; Ethernet Connectivity, Broadband, specialist Cloud Solutions and Data Centre Colocation.

They are driven by employees that want to learn, build a career path and achieve.

The business is continuously growing and they are looking for an individual to join their dedicated Provisioning team. The company needs someone who is outgoing and detail oriented, who can learn quickly and manage multiple priorities. This is an excellent opportunity to learn and develop a wide variety of skills and explore your potential.

Key Tasks & Responsibilities:

Place and manage product orders using a variety of internal and external systems;

Provide outstanding customer service by ensuring that all orders are progressed through to completion whilst keeping the customer informed throughout the entire process;

Ensure that internal and external processes and procedures are followed to guarantee a consistent and quality service;

Handling customer enquires via phone and through a ticketing system;

Investigate and report any order issues and escalate accordingly;

Meet monthly KPI targets;

General administration and other ad-hoc duties as required.

You'll need:
An understanding of PSTN, broadband and ethernet technologies;

Excellent verbal and written communication skills;

A passion for providing five-star rated customer service;

Must be a highly-motivated self-starter;

Solid troubleshooting and problem-solving skills;

Strong attention to detail and ability to deliver high-quality work with little supervision.

What you'll get in return:
- Free breakfast and lunch onsite
- Free home broadband
- Opportunity for training and development
- Private Health Care Scheme
- Pension Scheme

To apply for the role, please send your CV along with a brief introduction about yourself and why you think you'll be suitable for the role.

No recruitment agencies please.

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