German Speaking Customer Care Agent - Wellness Company

£20000 - £23000 per annum
13 Feb 2019
13 Mar 2019
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
Would you like to help make a difference in people's lives? At this company, they want to bring their essential oils into every home in the world. What does this mean? This means that they want to make a difference in people's lives, for the better. Their Members are everything to them and they work hard to help them with their needs and queries.

They not only provide a great place to work that promotes health and well-being, they also have a number of global initiatives that include:

1. their very own Foundation, where they help underserved communities globally (Uganda, Nepal, Cambodia, Ecuador, etc.). They help with build malaria centres, rebuilding projects, schools, etc.
2. global stewardship - they pride themselves in their care for the purity of their products (absolutely no synthetics) and they care for the land in which they grow their own crops - no pesticides or insecticides for them! They also aim to have zero waste within 5 years.

Based at their offices in London (Chiswick), you will be working with European Distributors, primarily those based in the German speaking markets, providing excellent customer service via phone, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets.

Key Responsibilities:

- Communicate with all customers (English and German) by phone, e-mail, or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Identify problems with member accounts and/or orders and solve them accordingly.
- Keep constant communication with your Manager by reporting issues on behalf of the Leaders.
- Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Service Team Leader

Qualifications and Skills
Person Specification:

- Excellent native level German communication skills both written and verbal (any other European languages would be a definite advantage)
- Fluent English communication skills (both written and verbal) and previous experience working in a customer service/call centre environment.
- Strong customer focus and professional approach.
- Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions.
- Ability to work effectively as part of a team.
- Ability to learn new systems and processes.
- Works well under pressure and to tight deadlines in order to meet customer needs.
- Positive "can do" attitude.


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