IT Helpdesk Support Apprentice in Peterborough PE2

QA Apprenticeships
12 Feb 2019
16 Mar 2019
Contract Type
Full Time

Employer Description

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes - including Sage ACT!, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities, DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability throughout an organisation.

Keeping over 4000 customers in the UK and Europe satisfied the DMC Software team pride themselves on the level of customer service they offer their clients. This claim is backed up by a number of awards, including the Sage Circle of Excellence award 2007 - 2010 for ‘breath taking’ customer service.

Our experience implementing CRM, accounts and integrated business solutions in small and mid-sized organisations means there is no one better placed than DMC to deliver your business solutions needs.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks Job Details:

Vacancy Description:

The role is to investigate, diagnose and resolve technical issues and enquiries raised by customers pertaining to CRM and network infrastructure.

Shadowing experienced colleagues to gain understanding of how DMC support our customers and how our internal systems work

Dealing with Level 1 technical support queries for CRM Support and IT Support Troubleshooting issues on a virtual environment (Hyper V) Monitoring analysts own existing tickets to ensure that SLA’s are being achieved Passing accreditations for specific CRM

Desired skillsrequired:

Excellent overall attitude Strong capacity to pick up new processes and new software Happy to work in a team and exchange ideas and experience with each other Live within 10-15 miles of vacancy

Personal Qualities

The successful candidate must be confident, personable and extremely well organised. Good time-keeping, an eye for detail, accuracy, commitment and the desire to produce work of an exceptional standard are essential.

Things to consider:

Someone who can drive would be ideal however as long as they can be in the office on time it is not imperative Someone with ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

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