Aviation Executive

Travel Futures
London (Greater)
10 Feb 2019
12 Mar 2019
Contract Type
Full Time
An Aviation Executive is required by a leading luxury travel company who are market leaders in their field, regular award winners and an employer who genuinely develops its employees. As Avaiation Executive you will play a key role in the booking of customer’s flights, servicing calls from direct clients, travel agents and internal customers.

As Aviation Executive you will be:

Checking and booking flights requested by reservation team
Checking flights booked by the automated system.
Handling special requests for passengers such as wheelchair assistance, special meals etc.
Handling queries from other departments, passengers or agents over the phone and by emails.
Handling flight amendments, schedule changes, cancellations and refunds as per company’s guidelines
Understanding fares, net fare contracts and ability to use Sabre.
Support an out of office emergency contact on a rota basis
Ensure customers are invoiced in a timely manner with correct flights details.
Handling rail booking requests
Handling upgrade requests
Make outbound calls to offer additional services and flight upgrades

The successful Aviation Executive will have:

Minimum two years in a leisure or business air travel role with GDS experience
Good understanding both internal and external customer expectations

Excellent verbal and written communicator, articulate with strong interpersonal skills
Good organisational and planning skills
Excellent data entry skills and attention to detail
Good time management skills
Ability to prioritise and delegate tasks and work to deadlines
Ability to handle extreme situations
Able to remain confident and assertive
A positive and enthusiastic approach to work with a dedicated and flexible attitude
Pro-active problem solver and takes ownership for own performance and development
Committed and flexible approach to work and a strong team player
Ability to work under pressure whilst remaining positive and resilient
Ability to be innovative and create a fun environment

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