Operations Executive - Spanish Speaker

Recruiter
DCV Technologies
Location
London (Greater)
Posted
10 Feb 2019
Closes
12 Mar 2019
Contract Type
Permanent
Hours
Full Time
Job Title: Operations Executive – Spanish speaker

Location: West London

Job Purpose:

* To work closely with senior operators in order to develop and grow incoming groups & FIT bookings

* Quote & Operate groups & FIT in a successful, profitable and professional manner

Job Specification:

* To Maintain good relations with all clients and suppliers at all times

* To Respond to requests from clients accurately and in a timely manner

* Follow up of quotation sent out in order to convert requests into confirmed bookings

* Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)

* Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies

* Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory

* Follow up with client after travel to insure maximum satisfaction

* Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems

* Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)

Candidate Specification:

Requirements:

* Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet

* Exceptional customer service and result driven

* Ability to work under pressure

* Highly accurate with an excellent attention to detail

* Fluency in English

* Ability to make decisions and to work on own initiative

Desirable:

* Fluency in any other European language

* Experience within the inbound tourism industry in the UK and Ireland

If you are looking for an exciting new challenge, please contact us

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